Refund policy

No right of withdrawal

Our offer is directed exclusively to entrepreneurs within the meaning of § 14 BGB. Entrepreneurs are natural or legal persons or partnerships with legal capacity which, at the time of conclusion of the contract, act in the exercise of their commercial or self-employed professional activity.

A legal right of withdrawal does not exist for entrepreneurs.
The provisions on the right of withdrawal for consumers according to § 355 BGB do not apply.

By submitting the order, the customer expressly confirms that he is acting as an entrepreneur and that the contract not as a consumer within the meaning of § 13 BGB concludes.

Goodwill scheme (voluntary, without legal right)

Regardless of the fact that there is no right of withdrawal, we strive to Individual cases together with our customers Cultivated solution to be found.

A cancellation, re-processing, return of the goods or credit is exclusively

on a voluntary basis,
without recognition of legal obligation,
after individual examination of the individual case.

There is no claim to this.

Individually manufactured goods, custom-made products, personalized products as well as production orders already started or completed are Generally excluded from goodwill schemesunless otherwise expressly agreed in writing.

Legal warranty rights

The statutory warranty rights for entrepreneurs remain unaffected by the above regulations and are based on the applicable statutory regulations and our general terms and conditions.